Future of

Customer Experience

.

Twig is an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7.

Try Live AI-model

SaaS Webflow Template - Memphis Designed by Azwedo.com and Wedoflow.com

Twig V1.2: Oak

Released: Oct 2024

Highlights
- AI Agents can now be embedded in your SaaS app.
- Session memory makes follow-up responses quicker.
- Outlook native plugin, brings Twig AI into your inbox.

Take actions by chating with AI
‍

Twig converts your requests into API calls that can take actions, like fetching user specific information or starting a work

Instant responses for user questions

Users don't have to log a ticket and wait for an answer, let Twig gives a anwer instantly. While your agents can jump in and add additional information if they need.

Factual answers you can rely on

Twig provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers.

Personalize AI in your own style

Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale.

Ecosystem Data goes beyond your internal docs

Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality.

Knowledge Base built in

Create templated responses and macros to provide contextual responses with the built-in knowledge base module.

Drive agent productivity with an eagles view

Detailed analytics helps admin users analyze usage across CX teams, driving agent productivity.

Fast deployments with zero IT Support

Twig AI is fully managed from the UI, with the Twig team helping you get started and achive high accuracy rates. Most deployments require no IT support.

Insights to monitor customer experience

Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and refinement to the AI model.

Try live models

Built from ground up with for customer experience teams unique needs.

"Twig helped Basis save 50% in customer response time"

Per, Jennifer Schaen - SVP, Basis Customer Experience

See How We Did It

"Twig helped us get a
first response rate of 35%"

Zach Johnson, Head of Customer Experience

Read the Full Case Study

Get Started Today

Simple Plans, No Hidden Costs

Usage Limits

End Users

Unlimited

Support Agents

Unlimited

CX Team Members

Unlimited

AI Responses

1000

3000

Custom

Additional AI Responses

50c/Response

Custom

Agentic Capabilities

Respond with Citations

Take Actions /API Calling

AI Navigation

Application Interfaces

InApp AI Bot

Web App

Browser Extension

ZenDesk Native App

HelpScout Native App

Gmail Plugin

Outlook Plugin

Data Sources

Size Limits

Unlimited

Files, Websites

Confluence, Jira, Tickets

Builtin Knowledge Base

Synthetic QnA Generator

Custom Data Sources/APIs

Customize & Train AI

Remember Edits

Memory Across Chats

Security

Google SSO

Enterprize SSO

User Group Level Permission

Compliance and Reporting

SOC 2 Compliance

SOC 2 Type 2 Report

Twig in the CX Community

Actively involved with customer experience leaders & professionals

FAQs

Everything you need to know adopting AI brain for your CX Team

How do I justify the ROI on CX Brain?

40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year.

Twig vs ChatGPT ?

Twig works with your private data sources which are refreshed every week. Learn more

Twig vs InHouse AI ?

Enterprise AI can seem simple to start with but get complex very fast. Learn more

Twig vs ChatBots ?

ChatBots are great for consumer applications where question types and responses are limited. Learn more

Future of

Customer Experience

.

Twig V1.2: Oak

Try live models

Get Started Today

Startup

Growth

Enterprize

Twig in the CX Community

FAQs

Watch the video of Twig AI in action

Future of

Customer Experience

.

Twig V1.2: Oak

Try live models

Get Started Today

Startup

Growth

Enterprize

Twig in the CX Community

FAQs