Future of

Customer Experience

.

Twig is an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7.
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Twig V1.2: Oak

Released: Oct 2024

Highlights
- AI Agents can now be embedded in your SaaS app.
- Session memory makes follow-up responses quicker.  
- Outlook native plugin, brings Twig AI into your inbox.

Take actions by chating with AI
Twig converts your requests into API calls that can take actions, like fetching user specific information or starting a work
Instant responses for user questions
Users don't have to log a ticket and wait for an answer, let Twig gives a anwer instantly. While your agents can jump in and add additional information if they need.
Factual answers you can rely on
Twig provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers.
Personalize AI in your own style
Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale.
Ecosystem Data goes beyond your internal docs
Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality.
Knowledge Base built in
Create templated responses and macros to provide contextual responses with the built-in knowledge base module.
Drive agent productivity with an eagles view
Detailed analytics helps admin users analyze usage across CX teams, driving agent productivity.
Fast deployments with zero IT Support
Twig AI is fully managed from the UI, with the Twig team helping you get started and achive high accuracy rates. Most deployments require no IT support.
Insights to monitor customer experience
Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and  refinement to the AI model.

Try live models

Built from ground up with for customer experience teams unique needs.

"Twig helped Basis save 50% in customer response time"
Per, Jennifer Schaen - SVP, Basis Customer Experience
See How We Did It
"Twig helped us get a
first response rate of 35%"
Zach Johnson, Head of Customer Experience
Read the Full Case Study

Get Started Today

Simple Plans, No Hidden Costs

Startup

Get your team started with AI driven CX
$
500
/ mo
Get CaseStudy

Enterprize

Power your enterprize with AI
Custom
Get CaseStudy
Usage Limits
End Users
Unlimited
Unlimited
Unlimited
Support Agents
Unlimited
Unlimited
Unlimited
CX Team Members
Unlimited
Unlimited
Unlimited
AI Responses
1000
3000
Custom
Additional AI Responses
50c/Response
50c/Response
Custom
Agentic Capabilities
Respond with Citations
Take Actions /API Calling
AI Navigation
Application Interfaces
InApp AI Bot
Web App
Browser Extension
ZenDesk Native App
HelpScout Native App
Gmail Plugin
Outlook Plugin
-
Data Sources
Size Limits
Unlimited
Unlimited
Unlimited
Files, Websites
Confluence, Jira, Tickets
Builtin Knowledge Base
Synthetic QnA Generator
-
Custom Data Sources/APIs
-
-
Customize & Train AI
Remember Edits
Memory Across Chats
Security
Google SSO
Enterprize SSO
-
-
User Group Level Permission
-
-
Compliance and Reporting
SOC 2 Compliance
SOC 2 Type 2 Report
-
-

Twig in the CX Community

Actively involved with customer experience leaders & professionals

FAQs

Everything you need to know adopting AI brain for your CX Team

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How do I justify the ROI on CX Brain?

40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year.

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Twig vs ChatGPT ?

Twig works with your private data sources which are refreshed every week. Learn more

SaaS Webflow Template - Memphis Designed by Azwedo.com and Wedoflow.com
Twig vs InHouse AI ?

Enterprise AI can seem simple to start with but get complex very fast. Learn more

SaaS Webflow Template - Memphis Designed by Azwedo.com and Wedoflow.com
Twig vs ChatBots ?

ChatBots are great for consumer applications where question types and responses are limited. Learn more