Pricing

Drive Customer Outcomes

AI Specialists

Twig's AI Specialists are trained to help you achieve results faster.

Outcomes

✅ 50% faster onboarding: AI Specialists will setup the AI agents, data sources, behavior , playbooks.
✅ 2x support efficiency: AI Specialists train your support team to adopt AI.
✅ 50% more ticket deflection: AI Specialists will review answers and refine setup for higher deflection rates.

Save 25%

Plans

Self
Serve

Setup data and manage your instance yourself with help docs and slack community.

$19

/mo

per seat

Try it for free

Recomended

Managed OnBoarding

Achieve quick results with an AI specialist handling your data and AI setup

$499

/mo

unlimited seats

Book a demo

Managed Outcome

Achieve quick results with an AI specialist managing weekly answer quality outcome

$999

/mo

unlimited seats

Book a demo

Initial Onboarding

AI Specialist helps setup your AI agents and data sources.

OnGoing Answer Quality

5 Hours/Week AI specialist helps drive outcomes

AI Resolutions

100/mo

1,000/mo

2,000/mo

Additional AI Resolutions

$0.99/resolution

$0.50/resolution

Platform Access

✅ Full SaaS platform

Agentic Capabilities

Respond with Citations

Take Actions /API Calling

AI Navigation

Application Interfaces

InApp AI Bot

Web App

Browser Extension

ZenDesk Native App

HelpScout Native App

Gmail Plugin

Outlook Plugin

Data Sources

Size Limits

Unlimited

Files, Websites

Confluence, Jira, Tickets

Builtin Knowledge Base

Synthetic QnA Generator

Custom Data Sources/APIs

Customize & Train AI

Remember Edits

Memory Across Chats

Security

Google SSO

Enterprize SSO

User Group Level Permission

Compliance and Reporting

SOC 2 Compliance

SOC 2 Type 2 Report

FAQ's

How do I justify the ROI on CX Brain?

40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year.

What is an AI Specialist

AI products are unlike SaaS products, it takes some setup and configuration to get it right. Twig's AI Speacialits have done over 30 cusrtomer deployments and know how to setup your AI and data so that you get good answers.

How do i know this is working?

Twig's Quality module evaluates each answer on 7 dimensions, these are able to determine if the AI is providing good answers by tweaking the input data and AI setup you can improve answer quality and see measurable outcomes

What is the difference between "Managed Onboarding" vs "Managed Outcome"

In the Managed Onboarding plan, the Twig AI Speciaialists are involved in ensuring 9/10 customer questions receive and an acceptable answer. Once setup this answer quality may remaint the same over time or may chage if new information is presented. In the Managed Outcome plan AI Specialists review the setup every week and provide metrics on answer quality.