Production RAG Stack for Knowledge Agents

RAG Stack enabling
Production Knowledge Agents

30+ Data Connectors

Twig's 30+ robust data connectors handle single sign-on, retries, last load time frames, lookback limiters, data re-ingestion logic.

Ingestion Debuging

Bad data = Bad Answers. Knowledge agents need to help you see what data is ingested, Trouble shoot bad ingestions, Get to better answers faster with better data.

Synthetic Data

User generated data like ticket history or email trails are often noisy. They are large in volume but low in information. Knowledge agents get confused with this type of data. Twig's Synthetic Data Engine creates new data that is usable by Knowledge Agents.

Memory

Knowledge Agents need to remember past conversations across sessions and across conversations. Twig's memory manager keeps state across sessions, conversations and interfaces.

Smart Chunking

Chunking: When the text is too large to ingest in one section, you have to break it up. Basic chunking methods lose data and content, resulting chunks that cannot be accessed

RAG Strategies

Basic RAG includes ingesting data, vectorizing data, and finding and generating using LLMs. This basis flow works well for Demos and Hackathons but quickly fails in several production scenarios.

Playbook Builder

Let your business users create multiple Knowledge agents that serve there unique needs. Sales creates agents to complete RFPs. Support uses it for responding to customers.

Learn from user feedback

User and AI feedback is captured across every interaction. Tiggers workflows to improve improve answer quality at every question.

Evals

Every response ins validated on 7+ dimensions automatically, this helps you review AI behaviour across thousands of questions. AI Expert validates responses.

MCP

Every engineering team is tasked with building custom AIs, They also need to build Knowledge agents. Twig MCP lets you easily pluging Twig into your Custom AIs.

REST API

Build your own AI/UI and use the Twig REST API to power your application. Use Twig as the backend, and build your own front ends.

InApp Plugin

Create your custom InApp plugins. Configure everything from Look and feel to behavior. Every aspect of the widget can be configured. Copy the code and place it in your SaaS Application.

Web Interface

Quickly inblock internal users with the Twig web interface. OAuth with Google, MS Active Directory and other platforms ensures that your users have instant access.

Browser Plugin

Internal users can access Twig from across all their applications. No context switching

Email Extension

Twig Email extension works within Gmail and Outlook, it can read the question and answer immediately. Quickly response to customers, partners and customer facing internal teams.

End to End Coverage of the CX workflow

50% less time spent on every support ticket

Twig analyzes 1000s of documents and presents support agents with a customer ready draft in 6 seconds. Agents review, make slight edits and respond to customer tickets.

Chatbots work 24/7

Embed Twig's AI chatbot on your website, help center or api docs. Chatbots can be customized to look and feel like your website and help customers 24/7.

Works across apps with browser ext

Browser extension works across all apps. Less context switch means more adoption. Gmail and MS Outlook extension helps you use when responding to customer emails.

ZenDesk native app

While your support agents are reading the customer question, Twig silently analyzes thousands of documents and prepared a customer ready draft.

Hybrid inbox lets you work along side AI

Its not AI or humans, its always AI + Humans to offer great customer experience.Twig's hybrid inbox lets you add additional information to AI answers.

Take actions by chating with AI

Twig converts your requests into API calls that can take actions, like fetching user specific information or starting a work

Instant responses for user questions

Users don't have to log a ticket and wait for an answer, let Twig gives a anwer instantly. While your agents can jump in and add additional information if they need.

Factual answers you can rely on

Twig provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers.

Personalize AI in your own style

Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale.

Ecosystem Data goes beyond your internal docs

Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality.

Knowledge Base built in

Create templated responses and macros to provide contextual responses with the built-in knowledge base module.

Drive agent productivity with an eagles view

Detailed analytics helps admin users analyze usage across CX teams, driving agent productivity.

Fast deployments with zero IT Support

Twig AI is fully managed from the UI, with the Twig team helping you get started and achive high accuracy rates. Most deployments require no IT support.

Insights to monitor customer experience

Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and refinement to the AI model.