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Take actions by chating with AI

Twig converts your requests into API calls that can take actions, like fetching user specific information or starting a work

Instant responses for user questions

Users don't have to log a ticket and wait for an answer, let Twig gives a anwer instantly. While your agents can jump in and add additional information if they need.

Factual answers you can rely on

Twig provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers.

Personalize AI in your own style

Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale.

Ecosystem Data goes beyond your internal docs

Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality.

Knowledge Base built in

Create templated responses and macros to provide contextual responses with the built-in knowledge base module.

Drive agent productivity with an eagles view

Detailed analytics helps admin users analyze usage across CX teams, driving agent productivity.

Fast deployments with zero IT Support

Twig AI is fully managed from the UI, with the Twig team helping you get started and achive high accuracy rates. Most deployments require no IT support.

Insights to monitor customer experience

Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and refinement to the AI model.

Usage Limits

End Users

Unlimited

Support Agents

Unlimited

CX Team Members

Unlimited

AI Responses

1000

3000

Custom

Additional AI Responses

50c/Response

Custom

Agentic Capabilities

Respond with Citations

Take Actions /API Calling

AI Navigation

Application Interfaces

InApp AI Bot

Web App

Browser Extension

ZenDesk Native App

HelpScout Native App

Gmail Plugin

Outlook Plugin

Data Sources

Size Limits

Unlimited

Files, Websites

Confluence, Jira, Tickets

Builtin Knowledge Base

Synthetic QnA Generator

Custom Data Sources/APIs

Customize & Train AI

Remember Edits

Memory Across Chats

Security

Google SSO

Enterprize SSO

User Group Level Permission

Compliance and Reporting

SOC 2 Compliance

SOC 2 Type 2 Report

FAQ's

Everything you need to know adopting AI brain for your CX Team

How do I justify the ROI on CX Brain?

40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year.

Twig vs ChatGPT ?

Twig works with your private data sources which are refreshed every week. Learn more

Twig vs InHouse AI ?

Enterprise AI can seem simple to start with but get complex very fast. Learn more

Twig vs ChatBots ?

ChatBots are great for consumer applications where question types and responses are limited. Learn more

Twig in the CX Community

Actively involved with customer experience leaders & professionals

Voice of Customer Support - Ethan Walfish

The Top Customer Support KPIs Every Leader Should Track

Support 101 metrics, operational and voice of customer KPIs. See different levels of tracking your tickets, agent efficiency, and customer service costs. AI's influence on support KPIs.

Approaching AI for specialized Technical Support vs. generic Customer Service

AI first way of looking at Technical Support vs. generic use cases of Customer Support

Practical use cases of generative AI in Customer Service

Exploring the Practical Use Cases of Generative AI in Customer Service

A Stepwise Guide to enabling Zendesk Advanced AI

How to set up Zendesk's Advanced AI abilities for your customer channels. Example use case from a support team and practical tips from the field.

Future of

Customer Experience

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Twig V1.2: Oak

Future of
Customer Experience

Highlights

Future of

Smart SaaS Application

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Explore Live Models

We helped Basis save 50+% in customer response time.

“Twig AI helped us get a first response rate by 35% with no extra effort by the support agent"

Get Started Today

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