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Get practical tips compiled from fellow Customer Support practitioners. Use cases on adopting AI to improving agent efficiency and customer experience.
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Key Concepts
January 31, 2025

What is DeepSeek R1 and Why is Everyone Talking About It?

DeepSeek R1 is a powerful generative AI model transforming AI-powered customer support with advanced NLP capabilities and improved reasoning. Businesses are adopting it for AI customer service chatbots, IT support, and enhancing customer experience. Learn why DeepSeek R1 is trending and how it can optimize AI-driven customer service solutions.

Customer Support
October 25, 2024

A Glossary of the Top 20 Benefits Cited by Support Teams Using AI for Customer Support

AI is revolutionizing customer support, enhancing efficiency, improving customer satisfaction, and reducing operational costs. Businesses leveraging AI-powered customer service solutions experience significant gains in ticket deflection, response times, and overall service quality.This glossary highlights the top 20 benefits of AI in customer service, with real-world examples of how companies are achieving success with AI-powered solutions.

Key Concepts
October 2, 2024

How Are AI Agents Different from AI Q&A?

This article covers the difference between AI Agents and QnA systems. AI Q&A systems provide quick responses to queries, while AI agents autonomously execute tasks and integrate into workflows. Businesses can leverage AI-powered customer service solutions to enhance efficiency, reduce ticket deflection, and improve customer experience. Understanding the difference between AI Q&A and AI agents helps in choosing the right technology for automation and support.

Customer Support
September 20, 2024

Understanding The Risks of Putting AI in Customer Support

AI-powered customer support enhances efficiency but poses risks like security breaches, customer dissatisfaction, and compliance challenges. Businesses must balance automation with human support to maintain trust and service quality. Learn more about AI risks and best practices.

Customer Support
September 3, 2024

Does Lack of Documentation Prevent AI Adoption in Customer Support?

AI in customer support enhances efficiency but faces challenges without proper documentation. However, AI-powered tools can extract knowledge from unstructured data, automate responses, and improve over time. Businesses can bridge documentation gaps using **AI chatbots, agent assist AI, and AI-powered helpdesks** to optimize customer experience.

Customer Support
August 23, 2024

Glossary of the Top 20 Metrics Used in Customer Support

In today’s fast-paced business environment, customer support metrics play a crucial role in assessing efficiency, improving customer satisfaction, and optimizing resources. Companies leveraging AI customer service solutions and AI-powered customer support tools are increasingly using data-driven strategies to enhance customer experience (CX).

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