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Get practical tips compiled from fellow Customer Support practitioners. Use cases on adopting AI to improving agent efficiency and customer experience.

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Teams from many leading companies have are following these insights. As well contributing to resources to simplify AI adoption and making more success stories.

The Top Customer Support KPIs Every Leader Should Track

Support 101 metrics, operational and voice of customer KPIs. See different levels of tracking your tickets, agent efficiency, and customer service costs. AI's influence on support KPIs.

Customer Support

Approaching AI for specialized Technical Support vs. generic Customer Service

AI first way of looking at Technical Support vs. generic use cases of Customer Support

Workflow Automation

A Stepwise Guide to enabling Zendesk Advanced AI

How to set up Zendesk's Advanced AI abilities for your customer channels. Example use case from a support team and practical tips from the field.

Customer Support

Practical use cases of generative AI in Customer Service

Exploring the Practical Use Cases of Generative AI in Customer Service

Customer Support

Voice of Customer Support - Alex Litoff

Voice of Customer Support - Alex Litoff

Customer Support

Voice of Customer Support - Ethan Walfish

Voice of Customer Support - Ethan Walfish

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AI agent-assist & customer self-service modes

1+ year of usage report from enterprise teams

Playbooks sourced from CS leaders

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