CX industry+
AI tech insights

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Get practical tips compiled from fellow Customer Support practitioners. Use cases on adopting AI to improving agent efficiency and customer experience.

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Teams from many leading companies have are following these insights. As well contributing to resources to simplify AI adoption and making more success stories.

Metrics

April 17, 2024

The Top Customer Support KPIs Every Leader Should Track

From support 101 metrics to detailed operational KPIs and customer voice. See different levels of tracking your ticket handling, agent efficiency, and customer costs. A sneak peek into AI's influence on support KPIs.

Customer Support

April 8, 2023

Approaching AI for specialized Technical Support vs. generic Customer Service

AI first way of looking at Technical Support vs. generic use cases of Customer Support

Workflow Automation

April 7, 2023

A Stepwise Guide to enabling Zendesk Advanced AI

How to guide for setting up Zendesk's Advanced AI abilities for your customer channels. An example use case from another support team and practical tips from field.