I once believed in the myth of the “one AI to rule them all.” 🤖✨ Every company needs that single, all-powerful wizard to handle everything, right? I was wrong—and the wake-up call was surprising.

A few months ago, I watched our customer experience team struggle under a single AI. Our tier one support AI stumbled over basic FAQs. Our tier two AI couldn’t juggle admin tasks. And asking it to guide an onboarding or customer success workflow? Cue the crickets. 🦗

That’s when it hit me: people aren’t interchangeable—and neither should AIs be. Each role on our team has a distinct mission and unique success metrics. Why force one AI to wear ten different hats?

Imagine instead:
• A Tier 1 AI, lightning-fast, answering publicly available FAQs with empathy.
• A Tier 2 AI, quietly running lookups and administrative magic behind the scenes.
• A Customer Success AI, deeply aware of each customer’s journey, guiding them toward their next milestone.

It felt like assembling a superhero squad—each member with their own power, working together. 🦸‍♀️🦸‍♂️

This is what we call an Agent Factory: a platform to design, deploy, and measure multiple AIs tailored to every role. It’s the future of customer experience—versatile, precise, and built for impact.

Curious to learn how to build your own AI dream team? Follow me for more insights on AI, customer experience, and the magic behind the Agent Factory. 🚀

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